Business Psychology

People-focused business growth

Your People are your Best Asset

As a Business Psychologist I have over ten years’ experience helping a wide range of clients run more effective and productive organisations.

 

Variety of clients & sectors

Whether you are a medium-sized businesses wanting rapid growth or a global organisation seeking to engage your employees, implement a culture change, or develop your middle managers into senior leaders, I can help.

My clients are from a variety of industries including retail, pharmaceutical, publishing, education, defence, private and public healthcare.

 

A Senior HR manager

I’ve also held senior HR leadership roles. Working in the financial services sector I helped drive improvements across Assessment & Selection, Organisational Development, Employee Engagement and Leadership Development functions.

Consultancy suits my personal strengths of being creative, strategic, empathic and solution-focused. I get a buzz from finding workable solutions that are pragmatic and resource-efficient.

 

Adding value at every step

During my career as a freelance Business Psychologist I’ve learned the importance of being able to add value for my clients at every step of the project, not just being focused on the end result.

I’ve been told that I’m not like other consultants: I’m not afraid to say what I see.  You are paying me to identify challenges and to talk about the elephant in the room.

 

Enabling real change

So that’s exactly what I do: for the benefit of your team or your organisation, I call it out. Even though it can really feel uncomfortable for the organisation to hear, it’s the only way to enable real change and improvements.

Scroll to find out more about my work. If you’d like to talk about how I can help you, click the button below for a 30-minute Discovery Call.

Or if you’re looking for something specific, please email me jess@jessbaker.co.uk

Assessment & Selection

Do your people have the right…?

  • Skills and ability
  • Attitude and motivation
  • Values

Your strongest competitors are investing heavily on improving their recruitment process: having a clear job description, explicit pre-requisites, using structured interviews and objective assessment methods.

Your strongest competitors know that having a fit-for-purpose end-to-end hiring process is easier to track and more cost-effective than leaving things to chance.

I’ve designed and implemented end-to-end recruitment processes, assessment centres and high-profile individual assessment for national and international companies.

If you’d like to find out how I can help you to recruit and retain the right people for your organisation, let’s talk. Click the Discovery Call button below and chose a time that suits you.

Leadership Development

The best leaders manage themselves as well as they engage and motivate others.

They are resilient, self-motivated, use creative problem-solving techniques, and make decisions that are aligned to the organisation’s vision.

Organisations with good leaders, and a diverse top-team, out-perform their competitors.

But you know this already.

Maybe you are doing your best to enable, empower and challenge your leaders to be the best versions of themselves.

Maybe you’ve run a few leadership development programmes that your middle-senior managers have been required to attend.

Perhaps it’s time for you to try something specifically tailored to your own organisational needs, and the needs of your managers.

All managers are not the same. (Nor are we consultants).

If there’s a reason why your middle managers or senior leadership team aren’t performing as well as you’d like them to, let’s talk.

Organisational Culture

Your strongest competitors communicate their culture, through core values and competencies across their business. You know that a more engaged workforce will benefit your profitability.

Unfortunately, displaying happy posters in the lobby doesn’t change things. It takes a deep understanding of your business to develop a values-based culture. Luckily for me, as a self-professed qualitative data queen, I get very excited when clients ask me to help them do this (e.g. appreciative inquiry, repertory grid analysis, critical incident technique interviews, focus groups and geeking on NVivo software. Love it).

Your organisation’s culture is brought to life through your

  • defined core values
  • future-proof competency framework
  • on-boarding process and effective recruitment practices
  • simple and assertive performance management
  • meaningful, ongoing employee development

It can feel like a daunting transition, but I take clients through a step-by-step process, that, with the comms and stakeholder mapping in place, can feel seamless, even enjoyable.

If you would like to redefine your organisation’s core values or competency framework, or want to embed them across your existing processes, drop me an email via the link above top left.

Employee Wellbeing

“Wellbeing” might sound like a bit of a fad.

A lot of organisations seem to be randomly adding the word ‘wellbeing’ to job titles in the hope that it will actually have some impact.

But employee wellbeing has to be taken seriously. It’s a costly matter for any company to get wrong.

Dissatisfied employees are not productive, are more likely to leave your company, and they have a negative impact on other colleagues, customer service and sales.

Back in 2004 I worked with Aston Business School on reviewing the NHS Staff Survey (the latest data set in Europe).

Low staff morale directly impacted patient outcomes – employee wellbeing is literally a matter life or death in that environment.

Research tells us that satisfied employees are more focused, satisfied and productive.

Are your employees satisfed, engaged and motivated at work? Do they feel valued?

While there’s no such thing as a quick fix, there are probably a number of practical solutions that you could put in place to improve employee engagement.

If you would like to improve the way you engage and motivate your employees, click the button below to find out how I can help you.

Resilience

We’re all expected to ‘do more with less’ which puts additional pressure on your workforce. They are keen to do a great job, but tend to struggle when they’re asked to take on more responsibility, or cover for an absent colleague.

You know that if your employees are already feeling stressed, they are less able to focus, less engaged, and less productive.

While you probably have Employee Assistance Programmes in place for people who are experiencing a great deal of stress, you also need to offer the rest of your workforce, what I call, a ‘resilience booster’ ever now and then. This could be one-day training programme tailored to your industry and the particular stressors your employees are facing.

I offer a one-day training programme for non-managers, and a three-day training programme for leaders, which incorporates more advanced theory and practice, including how to identify, coach and manage others’ stress levels.

Not only do I have personal experience of near-burnout (as a senior HR manager in the financial sector during the credit-crunch), I also have training in several Cognitive Behavioural Therapy methods, Mindfulness, and Mindful Self-Compassion. I only draw on evidence-based methods that work for me and my clients.

As well as my workshops being fully interactive, I pride myself on simplifying complex techniques for everyday use. Every participant leaves my sessions feeling more in control of how they feel and armed with practical tools that can put in place immediately, at work and at home.

A typical one-day Resilience workshop includes

  • How the organisation values employees
  • Stressors at work
  • Resilience, stress and peak performance
  • Resilient mindset and healthy habits
  • Daily Mindfulness & Self-Compassion techniques
  • Action plans, reflection time
  • Interactive session, group and 1:1 work

    If you would like to talk to me about running Resilience programmes for your organisation, you can email me or click the green button below to set up a call at your convenience.

Mindful Self-Compassion

I know it sounds a bit woo-woo, and mindfulness has definitely reached fad-status, but there is a lot of evidence to show how being mindful in the workplace, and at home, can improve task-focus, reduce stress, and therefore enhance productivity and personal resilience.

We all struggle to focus on one thing when we are being asked to do several things by several people, under tight deadlines. Remember when it used to be cool to multi-task? We’d compete with each other by saying how busy we are. But we’ve moved on and, thankfully, we have realised that self-care is not an option; it’s essential.

By understanding the theory and practicing simple mindfulness techniques, participants will learn the difference between reactive and proactive thinking. They will feel in more control of their automatic negative thought processes. They will also learn that they can choose how to respond to stressful situations.

The additional ‘self-compassion’ element in this programme helps participants to acknowledge and accept their own needs, and therefore bette at asking for support. Self-compassion also builds self-confidence – by allowing and nurturing your own talents (instead of constantly looking to others for approval). There’s also the longer term impact on the organisational culture: If we are kinder to ourselves, we can be kinder to our colleagues.

This programme enables your employees to be more self-sufficient in managing their stress levels in all aspects of their life.

I offer a one-day training programme for non-managers, and a three-day training programme for leaders, which incorporates more advanced theory and practice, including how to identify, coach and manage others’ stress levels.
My programmes are tailored to your industry and the particular situation your employees are facing.

You might have already read that, not only do I have personal experience of near-burnout (as a senior HR manager in the financial sector during the credit-crunch), I also have training in several Cognitive Behavioural Therapy methods, Mindfulness, and Mindful Self-Compassion. I only draw on evidence-based methods that work for me and my clients.

As well as my workshops being fully interactive, I pride myself on simplifying complex techniques for everyday use. Every participant leaves my sessions feeling more in control of how they feel and armed with practical tools that can put in place immediately, at work and at home.

A typical one-day Mindfulness & Self-Compassion workshop includes

  • The case for mindfulness at work
  • Stressors at work & current coping mechanisms
  • Mindfulness techniques – theory and practice
  • Self-compassion techniques – theory and practice
  • Action plans, reflection time
  • Interactive session, group and 1:1 work

If you would like to talk to me about running Resilience programmes for your organisation, you can email me or click the green button below to set up a call at your convenience.