Coaching Terms & Conditions

Coaching Contract Terms & Conditions

Schedule

The coaching sessions shall be 60 minutes, unless otherwise agreed.
The client agrees for the sessions to be recorded for their own personal use. These recordings will be stored temporarily on the Coach’s professional Zoom account protected by a password, and will be regularly deleted.
All coaching sessions must be delivered in the agreed duration as specified in the Coaching Package Details above. Sessions not delivered in this window are charged at the full rate.
By written mutual agreement, both the Coach and the Client may extend the window of time for the delivery of the coaching sessions, but this cannot exceed 50% of the original schedule.

Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the BPS Code of Ethics https://www.bps.org.uk/news-and-policy/bps-code-ethics-and-conduct.
To protect the Client’s anonymity, the Coach will not share their name or company outside of this contract, unless otherwise agreed.

Fees

The Coaching Package Details above will state the payment agreement.
The Coach requires full payment in advance, or may agree to payment by instalments which will incur a supplementary admin fee. If the Coach agrees to accept payment by instalments and the Client misses an instalment payment, the Coach will invoice the Client immediately for the whole of the outstanding balance and payment for that invoice will be due by return.
Coaching Package fees are non-refundable except for those stated in the ‘Termination Policy’ below.

Mental Wellbeing

The Client is solely responsible for their own physical, mental and emotional wellbeing, decisions, choices, and actions resulting from the coaching relationship with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.
The Client acknowledges that coaching does not involve the diagnosis or treatment of mental health conditions as defined by the British Psychological Society.
The Client understands coaching does not prevent, cure, or treat any mental disorder or medical disease.

If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

Intellectual property

Where the Coach provides any materials, digital or printed, all intellectual property in those materials belongs to the Coach and as such are only for the Client’s personal use and are not to be shared with third parties.

Record Retention Policy

The Client acknowledges that the Coach maintains any documents and information shared during the term of the Coach-Client relationship, for a period of up to three months on conclusion of the final session.
Where agreed, the coach will reconnect with the client three months after the conclusion of the last session to have a final check-in on progress made. Following this session, all notes from sessions will be deleted unless that client indicates their preference for retention for future coaching engagements.

Termination Policy

The Client acknowledges that they may terminate the coaching contract at any time with 6 weeks written notice.
The Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.
Terminations by the Client without a 6 weeks written notice are charged at full rate.
The Client understands that, in a highly unlikely event, the Coach may terminate the coaching contract with 6 weeks written notice. In this case, the Client is entitled to a partial refund for coaching sessions that have paid for in advance and which have not been delivered.

Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered.
In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

Entire Agreement

This document reflects the entire agreement between the Coach and the Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given.

Applicable Law

This Agreement is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.

Binding Effect

These terms constitute the entire agreement between the Client and the Coach. The Client acknowledges that they have not relied on any statement, promise, assurance or warranty given by or on behalf of the Coach which is not set out in these terms and that they shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.